Shipping & Returns

SHIPPING POLICY

All purchases over $50 is free of charge.

(excluding express postage)

 

Delivery Times

 

Delivery is normally between 2-5 business days for metro areas and 3-8 business days for regional areas. However we are at the mercy of our postal services, and because of unforeseen circumstances, this cannot be guaranteed. 

No orders are shipped Saturdays, Sundays or Public Holidays. 

If you require your order urgently, get in touch and we’ll find out what the best postage method is to meet your needs.

Please contact us on kozzysocks@korea.com for urgent deliveries.

Shipping to overseas

Orders over $150 is free of charge.

Delivery is normally between 5-8 business days for metro areas and 8-13 business days for regional

areas. However we are at the mercy of our postal services, and because of unforeseen circumstances, this cannot be guaranteed. 

No orders are shipped Saturdays, Sundays or Public Holidays. 

If you require your order urgently, get in touch and we’ll find out what the best postage method is to meet your needs.

RETURN & EXCHANGE POLICY

You have the right to return all products you have bought from Kozzy Sox Online for a full refund or exchange within 14 days of receiving the goods.

For change of mind, all items have to be unused with labels and packaging intact. When you return or exchange any product, you must cover the shipping charges. 

As soon as we receive your return, we will process your exchange or refund request. Please note that you will not be reimbursed for the original shipping charges. 

Any refunds made by us will be processed back to the original payment method when you placed your order. 

We do not take responsibility for any items lost during the return shipping.

Please contact kozzysocks@korea.com for refund or exchange.